Silex is seeking an Inside Sales Associate to help accelerate growth in the Information Technology space. In this high-energy role, you’ll support our sales team across key accounts—while building strong relationships with customers and partners. You’ll prepare quotes, manage pipeline activity, assist with customer support, and continuously expand your knowledge of IT software and hardware. This is a fast-paced opportunity in a startup environment where contributions are recognized, and career development is encouraged.
Key Responsibilities:
- Support existing sales staff in key accounts, ensuring timely follow-up and excellent customer experience.
- Prepare customer information and quotes using ConnectWise, maintaining high accuracy and attention to detail.
- Maintain accurate records of customer interactions, leads, deals in CRM / sales tools; update pipeline, forecasts, and reports.
- Manage order processing: enter orders, follow up on delivery/shipping, invoice, and ensure customers are kept informed.
- Manage pipeline activities and track opportunities
- Assist with customer support issues by coordinating internally and with partners to resolve challenges.
- Attend product training and achieve relevant sales certifications to stay current on solutions.
- Bring forward creative ideas and initiatives that improve sales outcomes and team efficiency.
Qualifications:
- Excellent time management, strong organization, and an aptitude for math.
- Ability to type 50+ WPM with accuracy.
- Daily proficiency with Microsoft Office applications and existing expertise in Word, Excel, OneNote, and Outlook.
- Capability to develop and maintain complex operational workflows.
- Ability to work effectively in an unsupervised environment and prioritize tasks based on criticality.
- Willingness to participate in the learning of new technologies and concepts.
- Strong interest in sales within the IT industry, with a desire to grow into an outside sales role over time.
- Self-discipline and motivation to drive business with minimal supervision.
- Excellent documentation and organizational skills.
Compensation & Benefits:
- Competitive salary commensurate with experience.
- Health, dental, vision, and retirement benefits.
- Paid time off and company holidays.
- Professional development opportunities and certifications support.
Location: Nashville, TN – Hybrid, majority work from home.
Type: Full-time
Why Join Silex Data Solutions?
Silex offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status.
- Learning and Development: We provide unlimited, comprehensive training and education programs to ensure our employees are continuously growing and staying at the forefront of the industry. Reimbursement for relevant conferences, training, and education is available to support your professional growth.
- Work-Life Balance and Benefits: At our company, we prioritize a harmonious work-life balance with flexible working hours and the option for remote work. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, flexible spending accounts, and disability plans, with eligibility starting the month following employment. We also provide life insurance paid by the company, a 401(k) plan, paid maternity leave, and generous paid time off.
- Equity and Ownership: All employees are eligible to receive an options grant as part of their compensation package, allowing them to share in the success of our company.
- Community Engagement: We support and contribute to the broader ML/AI, cybersecurity, and cloud communities, believing that sharing our knowledge through whitepapers, blogs, and other educational materials is key to our success.
More About Us
Silex Data Solutions, a high-growth, privately owned systems integrator operated business based in Tennessee, is at the cutting-edge of IT innovation. Our team, comprising seasoned IT veterans, takes a holistic approach to technology, focusing on Business Processes and IT Automation. We are dedicated to Research & Development, constantly pushing the boundaries to provide efficient, cost-effective solutions that maximize ROI for our clients. Our unique delivery methodology ensures a deep understanding of client needs, offering opportunities for education and empowerment in new IT initiatives. At Silex, we not only commit to technological advancement but also to the growth and development of our team, providing a dynamic environment where technical skills can flourish and career opportunities abound.
At Silex, you will work with some of the brightest minds in the industry, continuously challenge yourself to grow, and contribute to the development of cutting-edge technology solutions. If you are a self-motivated individual with a passion for technology and a desire to make a significant impact, we would love to hear from you!