Monday
Change the platform as code
Planned changes go through Git, review, and the pipeline, with the change record attached.
Managed services
Managed Services
The engineers who design your platform are the engineers who operate it. Silex Forward Deployed Engineers work inside your environment, run the platform with your team, and move operational ownership to your team on your schedule.
Review cadence
- Regular Working sessions
- Monthly Service reviews
- Quarterly Governance reviews
- After every test or incident: after-action reviews
Build, operate, transfer
Ownership moves to your team on your schedule.
Every engagement plans the handoff from the start. Silex carries most of the load while the platform is designed and built, and your team takes on more of the day-to-day operation at each stage after that.
Silex engineersDesign, build, and operate
Your team takes part from day one
01Assess
·Scope and success criteria are agreed with your team.
02Design
·Your architecture and security teams review the blueprint.
03Build
1Runbooks are written as the platform is built.
04Operate
2Working sessions and knowledge transfer workshops build your team's skills.
05Transfer
3Day-to-day operation moves to your team.
4Silex stays on call for engineering depth.
Your teamRuns the platform day to day
Forward Deployed Engineers
A week with a Forward Deployed Engineer.
A Forward Deployed Engineer works in your tools and your change process. The work below is typical of a week once the platform is running.
Tuesday
Onboard new work
New workloads, AI use cases, or recovery scope are assessed and brought under management.
Wednesday
Tune detections and automation
Alerts, playbooks, and job templates are adjusted based on what the last week showed.
Thursday
Work with your team
Your engineers work alongside the Forward Deployed Engineer on the platform, so skills move with the work.
Friday
Update the runbooks
Runbooks and diagrams reflect every change, so your team can operate the platform without us.
An illustrative week. Each engagement sets its own rhythm with your team.
Governance
One quarter of reviews at a glance.
Reviews keep the platform, the roadmap, and the handoff on track. Findings from each review become runbook updates and automation before the next one.
WEEK01020304050607080910111213
Working sessions
Monthly service review
Quarterly governance review
After-action review
Monthly service review
Operations, changes, open items, and the plan for the next month, reviewed with your platform owners.
Quarterly governance review
The roadmap, risk, policy, and progress toward transfer, reviewed with your leadership.
After-action review
What worked, what did not, and what changes next. Findings become runbook updates and automation before the next test.
What we operate
The platforms Silex runs with your team.
Silex operates the platforms it designs and builds across both practices. Each one follows the same build, operate, transfer model.
Cyber resilience
Isolated recovery environments
Silex operates the recovery environment, runs the test program with after-action reviews, and keeps replication and snapshots in scope as production changes.
AI control plane
AI and MCP gateways
Forward Deployed Engineers onboard new AI and MCP use cases, maintain gateway configuration as code, and run quarterly governance reviews.
Operations
Agentic operations
Agents triage and draft fixes through approved automation, and Silex evaluates each workflow with your team before it moves up the autonomy ladder.
Platform
Automation platforms
Ansible Automation Platform, Terraform, and OpenShift GitOps, operated as code with policy checks on every change. Silex has run enterprise automation programs continuously since 2019.
AI infrastructure
GPU and model serving environments
GPU clusters and open models served on vLLM and Red Hat OpenShift AI, monitored against the latency and utilization targets set during sizing.
Infrastructure
Data center and cloud platforms
Compute, storage, virtualization, and cloud environments, with maintenance and renewals tracked and quoted before they lapse.
For security monitoring, Silex delivers managed detection and response with partners such as Arctic Wolf, and Silex engineers stay involved in integration, tuning, and recovery planning.
How it differs
A delivery relationship, not a ticket queue.
Many managed services are organized around a shared queue of tickets. Silex organizes the work around named engineers and your roadmap.
| Typical ticket-queue service | Silex Forward Deployed Engineers | |
|---|---|---|
| Who does the work | Analysts who work tickets from a shared queue | Named engineers who know your platform and work inside your environment |
| Where work comes from | Tickets your team opens | Your roadmap, the monthly service review, and requests from your team |
| How changes are made | Recorded in the ticket | Made as code, reviewed, and recorded in the runbooks |
| Where knowledge lives | In the provider's ticket history | In the runbooks and in your team, through working sessions and knowledge transfer |
| How success is measured | Tickets closed within the service level | Your team running the platform with less outside help over time |
Who does the work
Typical ticket-queue service
Analysts who work tickets from a shared queue
Silex Forward Deployed Engineers
Named engineers who know your platform and work inside your environment
Where work comes from
Typical ticket-queue service
Tickets your team opens
Silex Forward Deployed Engineers
Your roadmap, the monthly service review, and requests from your team
How changes are made
Typical ticket-queue service
Recorded in the ticket
Silex Forward Deployed Engineers
Made as code, reviewed, and recorded in the runbooks
Where knowledge lives
Typical ticket-queue service
In the provider's ticket history
Silex Forward Deployed Engineers
In the runbooks and in your team, through working sessions and knowledge transfer
How success is measured
Typical ticket-queue service
Tickets closed within the service level
Silex Forward Deployed Engineers
Your team running the platform with less outside help over time
Questions buyers ask
Questions
What is a Forward Deployed Engineer?
A Forward Deployed Engineer is a Silex engineer embedded in your environment who designs, builds, and operates a platform with your team. The engineer works in your tools and your change process and stays with the platform after it goes live.
Does Silex replace our team?
No. Forward Deployed Engineers work alongside your engineers, and every engagement plans how operational ownership moves to your team. Silex writes the runbooks, holds working sessions, and runs knowledge transfer workshops so your team can run the platform.
How do the reviews work?
Monthly service reviews cover operations, changes, and open items. Quarterly governance reviews cover the roadmap, risk, and progress toward transfer. After each recovery test or significant incident, an after-action review records what worked, what did not, and what changes next.
What happens after transfer?
Your team runs the platform day to day, and Silex stays available for engineering depth, such as major changes, upgrades, and new use cases. Ownership moves at the pace you choose.
Can Silex operate a platform it did not build?
Silex starts with an assessment of the platform, its documentation, and how it is changed today. The assessment shows what Silex would change first, such as writing runbooks and bringing changes under code, before Silex takes on operation.
Next step
Talk to us about managed services.
Tell us which platforms you want operated and how you want ownership to move to your team, and we will propose an engagement.